Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Voobly crashes / drops

Voobly crashes / drops
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 Cavin


Join Date: 7 July 2014
Posts:1375
Posted 28 March 2016 - 4:53 pm
titanicIsHere wrote:
what happenes with the lost points?
"GG" (just kidding)^.

Honestly if you guys lost any of your points due to server ERRORS - You're welcomed to post a match reset request thread on our Complaint section forums. and, our game moderator(s) will look on it.
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 ZIF


Join Date: 19 May 2009
Posts:21
Posted 28 March 2016 - 10:49 pm
voobly.txt after update and clean install
Attachments:
voobly 1.txt (file size: 8.84 KB)
voobly 2.txt (file size: 77.69 KB)
voobly 3.txt (file size: 1.37 KB)
voobly 4.txt (file size: 1.11 KB)
voobly 5.txt (file size: 13.55 KB)
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 ZIF


Join Date: 19 May 2009
Posts:21
Posted 28 March 2016 - 10:50 pm
forgot this one
Attachments:
voobly.txt (file size: 53.08 KB)
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 [ONU]Thor


Join Date: 26 June 2007
Posts:16
Posted 29 March 2016 - 1:01 am
here are the files
Attachments:
minidump 1.dmp (file size: 651.57 KB)
minidump 2.dmp (file size: 1.01 MB)
minidump 3.dmp (file size: 839.58 KB)
minidump 4.dmp (file size: 1 MB)
minidump 5.dmp (file size: 1.01 MB)
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 [ONU]Thor


Join Date: 26 June 2007
Posts:16
Posted 29 March 2016 - 1:02 am
the .txt
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 kitt


Join Date: 13 January 2008
Posts:17680
Posted 29 March 2016 - 4:20 am
excellent news.
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 AkaGenesis


Join Date: 29 March 2016
Posts:1
Posted 29 March 2016 - 9:37 am
i did both of the methods and it still crashes
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 ZIF


Join Date: 19 May 2009
Posts:21
Posted 29 March 2016 - 1:50 pm
AkaGenesis wrote:
i did both of the methods and it still crashes
same here
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 rezagado


Join Date: 18 March 2016
Posts:8
Posted 30 March 2016 - 8:08 am
same
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 Cavin


Join Date: 7 July 2014
Posts:1375
Posted 30 March 2016 - 9:38 pm
AkaGenesis wrote:
i did both of the methods and it still crashes
ZIF wrote:
same here
rezagado wrote:
same

Have you ever or turnaround to check your end first guys? Just asking - before submitting your crash report logs on here, yet you all make sure to verify your system for any new changes (i.e. Antivirus, Network firewall ect.,)?
We are completely aware and understand with all, that there was a client issues few days back and lately we repaired and tested and released fixed version: 2.2.4.47 update. but though few of your guys are still experiencing the same issues (not everyone) then possibly problem with your side. so, please check if anything altered on your end or not.

Resolution: As mentioned above, Perform a Client Clean Reinstall as follows:
  1. First, Uninstall your Voobly client and then open your program files and find Voobly directory folder and hold shift and delete it.
  2. Once you done, perform a system restart (just to make clean start).
  3. Next, Download the updated client Version: 2.2.4.47 and run the setup as admin (by right-clicking) and Install.
  4. After that open your windows firewall and add & allow voobly.exe file, for reference follow this article: #KB1035.
  5. Finally, if do you got any aggressive antivirus program - In that add exception program list for voobly.exe again.

P.S. Further more if anyone submitting your crash logs. Please make sure to mention your operating system (OS) as well.
@ZIF: Reading at your case from here: http://www.voobly.com/forum/thread/237767 it looks like your networking (router) related issue. so follow up your thread as kitt suggested there.
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 Bagheera_


Join Date: 18 December 2015
Posts:2
Posted 3 April 2016 - 7:38 am
Been having issues for some time. However recently during an update installation, and several times when i reinstalled voobly as an attempt to stop the crashes, the installation will hang on the minidump file in question. During a normal uninstall these files haven't been deleted. Had to change them from read only and del before i could reinstall.
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 [Condor_S]OsmarAoEold


Join Date: 1 August 2007
Posts:32
Posted 3 April 2016 - 11:09 pm
Greetings, sending error report CONECCION experienced during the game, eg mesenger close unexpectedly close the lobby.
I hope I can help on something this data.
Atte OsmarAoE
Attachments:
Voobly crash error.rar (file size: 122.9 KB)
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 [ Wf ]sJesse_OwenSs


Join Date: 19 July 2007
Posts:2949
Edited 6 April 2016 - 12:24 am by [ Wf ]sJesse_OwenSs
voobly remove service. No cry all ;tears
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 [I3acI]tRy2


Join Date: 15 February 2016
Posts:106
Posted 6 April 2016 - 6:56 am
back to back games it has dropped and has a lot the past few weeks. I doubt that everyone on voobly is having an issue on there end, but it seems I noticed the problem more when my computer updated to windows 10. Maybe it is a coincidence or voobly and windows 10 are having issues working together.
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 [I3acI]tRy2


Join Date: 15 February 2016
Posts:106
Posted 6 April 2016 - 4:34 pm
Game crashes every single time I play now. these are from april3rd for some reason
Attachments:
minidump 1.dmp (file size: 271.13 KB)
minidump 2.dmp (file size: 273.49 KB)
minidump 3.dmp (file size: 284.57 KB)
minidump 4.dmp (file size: 284.02 KB)
minidump 5.dmp (file size: 258.27 KB)



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