Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > new windows and age instalation
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when i click on a room it disconnects
Network Connection Error [Code: 50000000]. Connection errors are typically caused by a temporary server outage, a firewall, or a problem with your internet connection. If it's been a long time since you've connected to Voobly it's recommended that you redownload the client from the website.
on the game diagnostics says
Non-DirectPlay game path is 'c:\program files (x86)\steam\SteamApps\common\Age2HD'
Verifying 'ebueulax.dll' exists...
ebueulax.dll was not found in its proper place.
Your version of the game is not compatible with Voobly.
You must install the most recent 1.0c compatibility pack for Age2HD
Click Yes to have Voobly install the patch for you.
1. Please disable your firewall/antimalware or allow Voobly+AoC Through.
2. Please follow the clean install (Proper way to do this) Click Here
3. Restart your computer then run Voobly/Game as administrator
If you done these steps correctly you won't get a game diagnostics pop up and you'll be able to join/host without Voobly crashing.
Cheers.