Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > I can not install 1.5 Beta R7 pls help :(
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Did you purchase the HD version from Steam? If yes, please follow the clean install guide mentioned below and you should be fine.
http://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Note: Do not skip steps, and follow the guide as-is. Also do not use any third party apps (AOE2TOOLS). Instead download and install the patch manually as outlined in the link.
http://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
I follow all guide. Still can not update 1.5 Beta R7
And can you please paste us the results of the game diagnostics? Thank you.
When I use chrome.
automatically connect voobly but not downloading.
Game diagnostic
https://www.voobly.com/files/view/31695090/db4efrmhsw88gf2wefkakbmj9nqvfr7r/VGR8.png
After that please exit voobly and close all lobbies/games.
Open and sign in into voobly again and try.
When I enter the game lobby or try to connect a game which is 1.5 beta R7 I get this page.
https://www.voobly.com/files/prompt/48376701
First, please make sure UAC is enabled : [You must login to view link]
Then make also sure you correctly clean installed Age of Empires II with the compatibility patch via this link :
https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Also, do you have any Antivirus ? You said it's deleted almost automaticly when installed. Please check if you got any one. If you do, try to disable it / add exceptions to your Age of Empires II game path and Voobly path.
Then try to install it from there : https://www.voobly.com/gamemods/mod/631/v15-Beta-R7
Give us your feedback.
Thanks so much for helps by the way.
It has nothing to do with 32 or 64 since it's supported in both. Also, please do what I mentionned above in order, step by step.
Check if you don't have any antivirus installed. Some softwares offer the option to install a trial version of an antivirus and sometimes, it installs without user's knowledge. Please do the steps carefully and with attention so we can isolate more your problem.