Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > I'm falling Voobly
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My problem is that the server goes down. I do not have problems with my internet, or lost packages, when I do the connection test it results in perfect, I have open the ports, I do not have problems with the firewall, but I am connected for a while and it falls, I do not have packet losses with my internet server, I do not know what the problem will be but the connection with voobly falls, this problem I do not have it in any other server, nor in steam, game ranger etc.
then when reconnecting it works perfect again for a while and fails again
From already thank you very much.
This isn't a server-side issue, definitely not. I'm pretty sure it's from your configuration/internet connection.
If your frequently getting disconnected, you may have a problem with your ISP and may need to speak to them however, before you do so, go through the following checklist to ensure they are all in place:
1. You do not see a fast proxy warning notification when you are in a game room. if you do, you probably have your Voobly NAT port blocked on your network. Login to your router and open the port to your computers IP to address this issue.
2. Add Voobly and the game you play to the exception list in your security apps (Firewall, Antivirus, Antimalware).
3. Run a full scan for malwares using an antimalware program. i would recommed Malwarebytes :
[You must login to view link]
4. If you have multiple devices connected to your router/modem, disconnect them all while playing your games. This will rule out the possibility of low bandwidth or provisioning issue.
What do you recommend me to do?
use this free app and see if the port 16000udp is really open: [You must login to view link]
verifique con el [You must login to view link]