Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Error installing package (Error: Clean Directory Failed)

Error installing package (Error: Clean Directory Failed)

 Cinekpsw


Posted 29 January 2024 - 11:20 am
Hi, when I enter Medieval Siege Lobby downloading updated started.
When 99% Error installing package (Error: Clean Directory Failed)
Somone have this problem?
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 +chris@voobly

Voobly Team


Posted 29 January 2024 - 11:30 am
Close Voobly and go to your Game Directory and delete all Voobly Mods you have downloaded.

<game folder>\Voobly Mods\AOC\Data Mods\*.*
<game folder>\Voobly Mods\AOC\Local Mods\*.*
<game folder>\Voobly Mods\AOC\Patches\*.*

Then restart Voobly and enter the MS lobby again and wait for the download to complete before clicking anything.

Does it work now?
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 Cinekpsw


Posted 29 January 2024 - 1:02 pm
Some updates good
now I have Error installing package (Error: Unzip failed)
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 +chris@voobly

Voobly Team


Posted 29 January 2024 - 3:07 pm
Please make sure, UAC is enabled:
[You must login to view link]
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 Cinekpsw


Posted 30 January 2024 - 7:52 am
Unabled and Disable and still problem ;/
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 +chris@voobly

Voobly Team


Posted 30 January 2024 - 7:58 am
Cinekpsw wrote:
Unabled and Disable and still problem ;/
You must enable it and keep it enabled. Then reboot first.
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 Cinekpsw


Posted 30 January 2024 - 8:47 am
I know you can't read this anymore :D but it still doesn't work.
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 Cinekpsw


Posted 30 January 2024 - 8:52 am
I do it manually ;) download and unzip in folder
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 +chris@voobly

Voobly Team


Posted 30 January 2024 - 9:01 am
Could you please paste me the results of the game diagnostics please?
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 Cinekpsw


Posted 30 January 2024 - 10:00 am
I try play and now in voobly rooms have this

<DirectX tool is on -- if you experience problems such as crashes it's recommended that you disable this tool in the "Game" menu.>
<Visual mods have been enabled -- if you experience problems such as crashes it's recommended that you turn them off in the "Mods" menu. List of mods: 1.6 Map Pack, AoC Custom Scenarios>
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 Cinekpsw


Posted 30 January 2024 - 10:03 am
Non-DirectPlay game path is 'c:\users\marcin\desktop\nowy komputer\pobrane i dokumenty\donwloads\aoe.ii.hd.edition.v4.6.1\age of empires ii hd the african kingdoms'
Verifying 'ebueulax.dll' exists...
Verifying 'age2_x1\age2_x1.exe' exists...
Verifying 'language_x1_p1.dll' exists...
Verifying 'Sound\music.m3u' exists...
Verifying 'data\graphics.drs' exists...
Verifying 'c:\users\marcin\desktop\nowy komputer\pobrane i dokumenty\donwloads\aoe.ii.hd.edition.v4.6.1\age of empires ii hd the african kingdoms\age2_x1\age2_x1.exe' exists...
Sukces!
Voobly path is 'c:\program files (x86)\voobly'
Game version is '1.0C-VLY'
Verifying 'c:\users\marcin\desktop\nowy komputer\pobrane i dokumenty\donwloads\aoe.ii.hd.edition.v4.6.1\age of empires ii hd the african kingdoms\language_x1_p1.dll' exists...
Sukces!
Checking DirectPlay libraries...
Looking for dpwsockx.dll...
Looking for dplayx.dll...
'c:\windows\system32\dplayx.dll' size: 228352 bytes
DirectPlay Init Success!
Scanning installed DirectPlay games...
Age of Empires II - The Conquerors Expansion [found]
Game was found in DirectPlay registry!
DirectPlay play thinks the game is installed at 'c:\users\marcin\desktop\nowy komputer\pobrane i dokumenty\donwloads\aoe.ii.hd.edition.v4.6.1\age of empires ii hd the african kingdoms'
DirectPlay command line is 'Lobby'
DirectPlay play thinks the game exe is at 'c:\users\marcin\desktop\nowy komputer\pobrane i dokumenty\donwloads\aoe.ii.hd.edition.v4.6.1\age of empires ii hd the african kingdoms\AGE2_X1\age2_x1.exe'
Verifying file exists... Sukces!
Scanning 'c:\program files (x86)\voobly\gamedata\AOC\age2_x1.exe'
Sukces!

Everything looks fine. DirectPlay is configured and the game was found on your harddrive. If you still have problems try rejoining the lobby or restarting your computer.
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 +chris@voobly

Voobly Team


Posted 30 January 2024 - 10:11 am
You have your game installed inside your HOME directory, this is not supported by Voobly. The game must be installed as explained in this self-help article (installed to C:\Program Files (x86)\):
[You must login to view link]
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 Cinekpsw


Posted 30 January 2024 - 10:27 am
Non-DirectPlay game path is 'c:\program files (x86)\age of empires ii hd the african kingdoms'
Verifying 'ebueulax.dll' exists...
Verifying 'age2_x1\age2_x1.exe' exists...
Verifying 'language_x1_p1.dll' exists...
Verifying 'Sound\music.m3u' exists...
Verifying 'data\graphics.drs' exists...
Verifying 'c:\program files (x86)\age of empires ii hd the african kingdoms\age2_x1\age2_x1.exe' exists...
Sukces!
Voobly path is 'c:\program files (x86)\voobly'
Game version is '1.0C-VLY'
Verifying 'c:\program files (x86)\age of empires ii hd the african kingdoms\language_x1_p1.dll' exists...
Sukces!
Checking DirectPlay libraries...
Looking for dpwsockx.dll...
Looking for dplayx.dll...
'c:\windows\system32\dplayx.dll' size: 228352 bytes
DirectPlay Init Success!
Scanning installed DirectPlay games...
Age of Empires II - The Conquerors Expansion [found]
Game was found in DirectPlay registry!
DirectPlay play thinks the game is installed at 'c:\program files (x86)\age of empires ii hd the african kingdoms'
DirectPlay command line is 'Lobby'
DirectPlay play thinks the game exe is at 'c:\program files (x86)\age of empires ii hd the african kingdoms\AGE2_X1\age2_x1.exe'
Verifying file exists... Sukces!
Scanning 'c:\program files (x86)\voobly\gamedata\AOC\age2_x1.exe'
Sukces!

Everything looks fine. DirectPlay is configured and the game was found on your harddrive. If you still have problems try rejoining the lobby or restarting your computer.
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 +chris@voobly

Voobly Team


Posted 30 January 2024 - 10:28 am
Now try again, make sure to keep UAC enabled as explained above. Now it should work. :)
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 +chris@voobly

Voobly Team


Posted 30 January 2024 - 8:39 pm
Looks like you were able to fix the issue. :)
https://www.voobly.com/match/view/26353887


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