Unable to launch AoE or Voobly

 [ 'V]idle_villager_


Join Date: 18 December 2018
Posts:32
Posted 9 August 2024 - 8:06 pm
Hello,

I removed the Steam client from my PC as I've only been using Voobly to play AoE, recently. But now i can't lauch either the game itself or Voobly. By removing that I somehow messed things up, I guess, as I received the undetected game warning on Voobly and now I'm feeling confused. I've no idea about anything - can anybody please help me out?
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Edited 9 August 2024 - 8:10 pm by +chris@voobly
Please perform a clean installation of the game.

AOK/AOC: [You must login to view link]
AoE II HD: [You must login to view link]

And please don't forget to re-apply the recommended game room settings after:
[You must login to view link]
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 [ 'V]idle_villager_


Join Date: 18 December 2018
Posts:32
Posted 5 December 2024 - 4:55 pm
Hello,

i re-installed the game from Steam and the Voobly client. I'm getting this message from game diagnostics:
Non-DirectPlay game path is 'c:\program files (x86)\steam\SteamApps\common\Age2HD'
Verifying 'ebueulax.dll' exists...
ebueulax.dll was not found in its proper place.

Your version of the game is not compatible with Voobly.
You must install the most recent 1.0c compatibility pack for Age2HD
Click Yes to have Voobly install the patch for you.

It's not working. I don't know how to apply the pack.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Edited 5 December 2024 - 7:19 pm by +chris@voobly
Please follow ALL steps in the self-help article below:
[You must login to view link]
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 [ 'V]idle_villager_


Join Date: 18 December 2018
Posts:32
Posted 5 December 2024 - 5:22 pm
How can i access that? I can't log in with my voobly credentials.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 5 December 2024 - 7:19 pm
Wrong link, sorry:
[You must login to view link]
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 [ 'V]idle_villager_


Join Date: 18 December 2018
Posts:32
Posted 5 December 2024 - 11:26 pm
Thanks, that was helpful.
Now I'm having trouble connecting to some players in the room. How can i fix this one?

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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 6 December 2024 - 8:14 am
Paste me the results of the network diagnostics please.
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 [ 'V]idle_villager_


Join Date: 18 December 2018
Posts:32
Posted 6 December 2024 - 1:59 pm
Starting networking diagnostics...

Your local network port (UDP) is 16000. All game traffic is routed through this port. This can be changed in "Settings" -> "NAT Traversal".

Attempting to connect to 3 test servers. This will take around a minute to complete...

Received data from 'server 1' through port 1024 (this is your WAN or router port)
Received data from 'server 2' through port 1024 (this is your WAN or router port)
Received data from 'server 3' through port 16000 (this is your WAN or router port)
14 seconds left.
9 seconds left.
4 seconds left.

Test Result: Not Forwarded
Network Health: Warnings found but probably OK
Recommended Action: if you experience networking problems such fast proxy then port forwarding is recommended. The only port you need to forward is UDP port 16000 on Voobly you do NOT need the direct play ports 2300-2400 and 47624.
Details: You were able to receive traffic on the same port from all the servers, however, you were not able to receive data on the port configured in the Voobly client settings. It is recommended you forward this port in your router to the PC you use to play.

For help understanding this report or for more information go to http://www.voobly.com/pages/view/177#Network_Diagnostic_Tool.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 6 December 2024 - 3:56 pm
Could you please provide a screenshot of your port forwarding rule you created in your router configuration?
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 [ 'V]idle_villager_


Join Date: 18 December 2018
Posts:32
Edited 6 December 2024 - 4:47 pm by [ 'V]idle_villager_
You must login into Voobly to view image


[You must login to view link]
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 6 December 2024 - 4:50 pm
Please click Reply and upload the screenshot here at the forums (instead of using Quick Reply below that does not have the ability to upload attachments).
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 [ 'V]idle_villager_


Join Date: 18 December 2018
Posts:32
Edited 6 December 2024 - 5:00 pm by [ 'V]idle_villager_
Your message is too short.Your message is too short.Your message is too short.
Attachments:
port_forward.png (file size: 130.15 KB)

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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 6 December 2024 - 7:12 pm
Please check, whether the ip address is the same shown in Start > run > type "cmd" > ipconfig
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 [ 'V]idle_villager_


Join Date: 18 December 2018
Posts:32
Posted 6 December 2024 - 7:22 pm
Yeah, i updated the address making it work. Thanks


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