Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Voobly crashes and closes when trying to connect to certain people

Voobly crashes and closes when trying to connect to certain people
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 [Eot_]Screaming_Eagle


Join Date: 19 December 2019
Posts:28
Edited 10 August 2024 - 9:43 pm by [Eot_]Screaming_Eagle
I have no idea what's causing this, whether it is fast proxy or they're using VPN or something else, but whenever it's trying to connect to 'Socksgg', it is unable to do so and it is crashing Voobly completely.

I've seen the same issue with a few other people in Voobly and looks like I'm not the only one experiencing this. There are no issues when connecting to everyone else.
Quote:
[21:23]<[Eot_]Eddy1> why connecting to socksgg crashes my voobly
[21:23]<[Eot_]Eddy1> wtf
[21:23]<funnel78 has left the game room>
[21:24]<Invincible__ has left the game room>
[21:24]<[Eot_]Eddy1> he fp or what
[21:24]<BritishArcher has entered the game room>
[21:24]<Invincible__ has entered the game room>
[21:24]<RememberMe35> idk
[21:24]<RememberMe35> he ok to me
[21:24]<Invincible__> if he go up my voobly gg
[21:24]<RememberMe35> 111
[21:25]<Redfall has entered the game room>
[21:25]<[Eot_]Eddy1> <Invincible__> if he go up my voobly gg
[21:25]<[Eot_]Eddy1> thats what i was just saying
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39290
Posted 11 August 2024 - 12:50 pm
When the crash happens again, please upload the voobly.txt files from the Voobly directory BEFORE restarting the client again. If you restart the client, then the logs are wiped / overwritten again.
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 [Eot_]Screaming_Eagle


Join Date: 19 December 2019
Posts:28
Posted 11 August 2024 - 3:04 pm
From those logs it looks like yesterday it happened twice. I rather not upload the complete logs here, but below you may find the logs since socksgg joined the room:
Quote:
19:33:55 sound = theme/voobly2/sounds/message.wav. bFlash = 1, bAlert = 1, bSound = 0
19:34:02 NAT1: [19:34:02] [User: socksgg] Local User: Screaming_Eagle, Remote User: socksgg
19:34:02 NAT1: [19:34:02] [User: socksgg] [Tunnel: direct] State changed to DCC_INIT
19:34:02 NAT1: [19:34:02] [User: socksgg] Sending local candidate port list, LAN Port = 16000, WAN Port = 16000, User Proxy = :0
19:34:02 NAT1: [19:34:02] [User: socksgg] Peer ack'ed local candidate port list
19:34:02 NAT1: [19:34:02] [User: socksgg] Received remote candidate port list, LAN Port = 16000, WAN Port = 16000, User Proxy = :0
19:34:02 NAT1: [19:34:02] [User: socksgg] [Tunnel: user proxy] No user proxy specified
19:34:02 NAT1: [19:34:02] [User: socksgg] [Tunnel: direct] State changed to DCC_TUNNEL_TEST
19:34:03 NAT1: [19:34:03] [User: socksgg] [Tunnel: fast proxy] Received PH_TYPE_TUNNEL_TEST_ACK
19:34:03 NAT1: [19:34:03] [User: socksgg] [Tunnel: fast proxy] Proxy -> FPS_ALIVE
19:34:03 NAT1: [19:34:03] [User: socksgg] [Tunnel: direct] in port change from 0 to 16000
19:34:03 NAT1: [19:34:03] [User: socksgg] [Tunnel: direct] Received PH_TYPE_DIRECT_TEST - port = 16000
19:34:03 NAT1: [19:34:03] [User: socksgg] [Tunnel: fast proxy] Received PH_TYPE_TUNNEL_TEST
19:34:04 NAT1: [19:34:04] [User: socksgg] [Tunnel: direct] Received PH_TYPE_DIRECT_TEST_ACK_ACK
19:34:18 NAT1: [19:34:18] [User: socksgg] [Tunnel: direct] Trouble connecting to socksgg -- increasing scan range
19:34:21 Alert and window is active
19:34:21 sound = theme/voobly2/sounds/alert.wav. bFlash = 0, bAlert = 0, bSound = 0
19:34:24 NAT1: [19:34:24] [User: __Vapuu] Error: peer isn't responding
19:34:31 CGameRoom::~CGameRoom
19:34:31 NAT3: CNatGame::CleanState IN, m_UserIDs.Count() = 6
19:34:31 NAT3: CNatGame::ThreadEntry OUT
19:34:31 NAT3: CNatCommunication::ThreadEntry OUT
19:34:31 NAT3: CNatGame::CleanState OUT
19:34:31 NAT1: CNatHelper::ThreadEntry OUT
19:34:35 NAT1: [Proxy 51.161.107.177:17689] 0787fb6a - user not found!
Quote:
21:22:54 sound = theme/voobly2/sounds/game_full.wav. bFlash = 1, bAlert = 1, bSound = 1
21:22:54 NAT1: [21:22:54] [User: socksgg] Local User: Eddy1, Remote User: socksgg
21:22:54 NAT1: [21:22:54] [User: socksgg] [Tunnel: direct] State changed to DCC_INIT
21:22:54 NAT1: [21:22:54] [User: socksgg] Sending local candidate port list, LAN Port = 16000, WAN Port = 16000, User Proxy = :0
21:22:55 NAT1: [21:22:55] [User: socksgg] Peer ack'ed local candidate port list
21:22:55 NAT1: [21:22:55] [User: socksgg] Received remote candidate port list, LAN Port = 16000, WAN Port = 16000, User Proxy = :0
21:22:55 NAT1: [21:22:55] [User: socksgg] [Tunnel: user proxy] No user proxy specified
21:22:55 NAT1: [21:22:55] [User: socksgg] [Tunnel: direct] State changed to DCC_TUNNEL_TEST
21:22:56 NAT1: [21:22:56] [User: socksgg] [Tunnel: direct] in port change from 0 to 16000
21:22:56 NAT1: [21:22:56] [User: socksgg] [Tunnel: direct] Received PH_TYPE_DIRECT_TEST - port = 16000
21:22:56 NAT1: [21:22:56] [User: socksgg] [Tunnel: fast proxy] Received PH_TYPE_TUNNEL_TEST_ACK
21:22:56 NAT1: [21:22:56] [User: socksgg] [Tunnel: fast proxy] Proxy -> FPS_ALIVE
21:22:56 NAT1: [21:22:56] [User: socksgg] [Tunnel: fast proxy] Received PH_TYPE_TUNNEL_TEST
21:22:56 NAT1: [21:22:56] [User: socksgg] [Tunnel: direct] Received PH_TYPE_DIRECT_TEST_ACK_ACK
21:23:10 NAT1: [21:23:10] [User: socksgg] [Tunnel: direct] Trouble connecting to socksgg -- increasing scan range
21:23:21 NAT1: [21:23:21] [User: _KeKo] Error: peer isn't responding
21:23:22 NAT1: [21:23:22] [User: riverprayer420] Error: peer isn't responding
21:23:22 NAT1: [21:23:22] [User: Invincible__] Error: peer isn't responding
21:23:22 NAT1: [21:23:22] [User: Jason07] Error: peer isn't responding
21:23:22 NAT1: [21:23:22] [User: RememberMe35] Error: peer isn't responding
21:23:23 CGameRoom::~CGameRoom
21:23:23 NAT1: CNatHelper::ThreadEntry OUT
21:23:26 NAT1: [Proxy 51.161.107.177:17689] 0787fb6a - user not found!
21:23:26 NAT1: [Proxy 51.161.107.177:17689] 07860e59 - user not found!

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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39290
Posted 13 August 2024 - 1:48 pm
I have no explanation why the problem would occur with the said player only. I tried this myself and was unable to reproduce the behavior. Are there any other players experiencing the same problem and do you have the problem only with the said player above or are more accounts where this happens to you?

The logs look indeed weird and we have to debug this, which may take some time as we cannot reproduce it.
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 [Eot_]Screaming_Eagle


Join Date: 19 December 2019
Posts:28
Edited 13 August 2024 - 4:21 pm by [Eot_]Screaming_Eagle
It happens with a couple other people who are fp as well, but with them is more random. Sometimes it connects as fp, sometimes it crashes Voobly. One of them is [You must login to view link], but I don't remember the other's name.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39290
Posted 13 August 2024 - 4:34 pm
Are there any other players who can reproduce the issue and give us their logs as well?
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 [Eot_]Screaming_Eagle


Join Date: 19 December 2019
Posts:28
Posted 14 August 2024 - 9:59 pm
I haven't talked to others about this except Invincible (mentioned in the first comment). Don't know if he and others are willing to report this or just crash -> rejoin and "not waste time".

Anyway, here's a new one:
Quote:
21:55:32 sound = theme/voobly2/sounds/message.wav. bFlash = 0, bAlert = 0, bSound = 0
21:55:49 Alert and window is active
21:55:49 sound = theme/voobly2/sounds/alert.wav. bFlash = 0, bAlert = 0, bSound = 0
21:55:49 NAT1: [21:55:49] [User: meiokg] Local User: Screaming_Eagle, Remote User: meiokg
21:55:49 NAT1: [21:55:49] [User: meiokg] [Tunnel: direct] State changed to DCC_INIT
21:55:49 NAT1: [21:55:49] [User: meiokg] Sending local candidate port list, LAN Port = 16000, WAN Port = 16000, User Proxy = :0
21:55:49 NAT1: [21:55:49] [User: meiokg] Peer ack'ed local candidate port list
21:55:50 NAT1: [21:55:50] [User: meiokg] Received remote candidate port list, LAN Port = 16000, WAN Port = 16000, User Proxy = :0
21:55:50 NAT1: [21:55:50] [User: meiokg] [Tunnel: user proxy] No user proxy specified
21:55:50 NAT1: [21:55:50] [User: meiokg] [Tunnel: direct] State changed to DCC_TUNNEL_TEST
21:55:50 NAT1: [21:55:50] [User: meiokg] [Tunnel: fast proxy] Received PH_TYPE_TUNNEL_TEST_ACK
21:55:50 NAT1: [21:55:50] [User: meiokg] [Tunnel: fast proxy] Proxy -> FPS_ALIVE
21:55:50 NAT1: [21:55:50] [User: meiokg] [Tunnel: direct] in port change from 0 to 16000
21:55:50 NAT1: [21:55:50] [User: meiokg] [Tunnel: direct] Received PH_TYPE_DIRECT_TEST - port = 16000
21:55:50 NAT1: [21:55:50] [User: meiokg] [Tunnel: fast proxy] Received PH_TYPE_TUNNEL_TEST
21:55:51 NAT1: [21:55:51] [User: meiokg] [Tunnel: direct] Received PH_TYPE_DIRECT_TEST_ACK_ACK
21:56:05 NAT1: [21:56:05] [User: meiokg] [Tunnel: direct] Trouble connecting to meiokg -- increasing scan range
21:56:20 NAT1: [21:56:20] [User: meiokg] [Tunnel: direct] State changed to DCC_TUNNEL_CONNECTION_FAILED
21:56:21 NAT1: [21:56:21] [User: surgeonbune] Error: peer isn't responding
21:56:21 NAT1: [21:56:21] [User: MehmetAmca] Error: peer isn't responding
21:56:21 NAT1: [21:56:21] [User: Syphax] Error: peer isn't responding
21:56:23 NAT1: [21:56:23] [User: GateMaster] Error: peer isn't responding
21:56:29 CGameRoom::LeaveGame
21:56:29 NAT1: CNatHelper::ThreadEntry OUT



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