Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Disconnected from lobby "You might have a virus"

Disconnected from lobby "You might have a virus"
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 +kenbeimer


Join Date: 13 April 2021
Posts:225
Posted 3 September 2024 - 1:48 pm
I started a game with 5 other people, but then I ended up in a empty room. Heard a window sounds, this was a message that said I "violated the terms" and that I "might have a virus". After a second try in a empty lobby I got the same message, but after the 3rd time it was gone. (so I cannot screenshot it)

Can I try to play, or are there actions required? Is there a admin log that can show what happened, and why it happened? It happened around 10-15 minutes ago from now.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39278
Posted 3 September 2024 - 2:25 pm
Please paste us the game diagnostics. :)
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 +kenbeimer


Join Date: 13 April 2021
Posts:225
Edited 3 September 2024 - 2:31 pm by +kenbeimer
Non-DirectPlay spel pad is 'C:\Program Files (x86)\Microsoft Games\Age of Empires II'
Verifiëren 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\language_x1.dll' bestaat...
Succes!
Verifiëren 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\age2_x1\age2_x1.exe' bestaat...
Succes!
Voobly path is 'c:\program files (x86)\voobly'
Spel Versie is '1.0C-VLY'
Verifiëren 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\language_x1_p1.dll' bestaat...
Succes!
Checking DirectPlay libraries...
Looking for dpwsockx.dll...
Looking for dplayx.dll...
'c:\windows\system32\dplayx.dll' size: 215552 bytes
DirectPlay Init Success!
Scannen naar geïnstalleerde DirectPlay spelen...
Age of Empires II
Age of Empires II - The Conquerors Expansion [found]
Spel gevonden in het DirectPlay register
DirectPlay denkt dat het spel geïnstalleerd is in 'C:\Program Files (x86)\Microsoft Games\Age of Empires II'
DirectPlay command line is 'lobby'
DirectPlay denkt dat het .exe bestand van het spel geïnstalleerd is in 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\Age2_X1\age2_x1.exe'
Bestand verifiëren... Succes!
DirectPlay denkt dat het bestand language.dll geïnstalleerd is in 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\language_x1.dll'
Bestand verifiëren... Succes!
Scannen 'c:\program files (x86)\voobly\gamedata\AOC\age2_x1.exe'
Succes!

Alles lijkt in orde. DirectPlay is geconfigureerd en het spel is gevonden op je harde schijf. Mocht je nog problemen ondervinden, probeer voobly opnieuw te starten of herstart de computer.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39278
Posted 3 September 2024 - 2:31 pm
You find the diagnostic tools in the menu of a game lobby. We have two of them, network and game diagnostics. Run it and copy and paste the result here. :)
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 +kenbeimer


Join Date: 13 April 2021
Posts:225
Posted 3 September 2024 - 3:45 pm
Non-DirectPlay spel pad is 'C:\Program Files (x86)\Microsoft Games\Age of Empires II'
Verifiëren 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\language_x1.dll' bestaat...
Succes!
Verifiëren 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\age2_x1\age2_x1.exe' bestaat...
Succes!
Voobly path is 'c:\program files (x86)\voobly'
Spel Versie is '1.0C-VLY'
Verifiëren 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\language_x1_p1.dll' bestaat...
Succes!
Checking DirectPlay libraries...
Looking for dpwsockx.dll...
Looking for dplayx.dll...
'c:\windows\system32\dplayx.dll' size: 215552 bytes
DirectPlay Init Success!
Scannen naar geïnstalleerde DirectPlay spelen...
Age of Empires II
Age of Empires II - The Conquerors Expansion [found]
Spel gevonden in het DirectPlay register
DirectPlay denkt dat het spel geïnstalleerd is in 'C:\Program Files (x86)\Microsoft Games\Age of Empires II'
DirectPlay command line is 'lobby'
DirectPlay denkt dat het .exe bestand van het spel geïnstalleerd is in 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\Age2_X1\age2_x1.exe'
Bestand verifiëren... Succes!
DirectPlay denkt dat het bestand language.dll geïnstalleerd is in 'C:\Program Files (x86)\Microsoft Games\Age of Empires II\language_x1.dll'
Bestand verifiëren... Succes!
Scannen 'c:\program files (x86)\voobly\gamedata\AOC\age2_x1.exe'
Succes!

Alles lijkt in orde. DirectPlay is geconfigureerd en het spel is gevonden op je harde schijf. Mocht je nog problemen ondervinden, probeer voobly opnieuw te starten of herstart de computer.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39278
Posted 3 September 2024 - 5:47 pm
Weird. If the problem persists, you should perform a clean installation of the game.
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 +kenbeimer


Join Date: 13 April 2021
Posts:225
Posted 3 September 2024 - 10:33 pm
Just played two clean games without any problems. I think the problem is fixed for now. I'll keep an eye on it and if the error happens again I'll try to find the game diagnostics again.

Thank you for the information.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39278
Posted 4 September 2024 - 2:12 pm
You could try downloading Malwarebytes and performing a full system scan (the free version of Malwarebytes is sufficient).
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