Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Network diagnostic: connection failure
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What can i do tho solve the problem?
Thank you
use the free port check tool here to see if 16000udp is open.
[You must login to view link]
describe how you connect to the net?
I connect via Wifi
yes looks ok. you dont need the dx ports set [unless you play elsewhere or by ip]
is your anti-virus scanning everything? i see port mapping on your s/shots, is there no port forward or virtual server?
your wi-fi, that is to your own router i assume?
what are the makes/model numbers of your equipment? i assume you have dsl thro' a phone line?
your router and modem, makes/models
REASON: Malware
Edit by GregStein
ok
can you turn it over and see who made it?
have you tried a direct connection to the router/modem to see if that helps?
ok
thanks
these are the technicolour modem/routers most in use. find the model number of the one you have and from here click on it
[You must login to view link]
follow it through to the set up and check your ok there.
i assume it is a modem come router you have?
is the firewall you used, the inbuilt windows one? allow voobly/game through it.
make sure your game is installed like this
C:Program files[86]/Microsoft Games/Age Of Empires11/
with any compatibility mode that works.