Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Net Work Diagnostics failure...help

Net Work Diagnostics failure...help
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 lastemperor2k


Join Date: 24 December 2015
Posts:1
Posted 23 January 2016 - 6:01 pm
Starting networking diagnostics...

Your local network port (UDP) is 16000. All game traffic is routed through this port. This can be changed in "Settings" -> "NAT Traversal".

Attempting to connect to 3 test servers. This will take around a minute to complete...

Received data from 'server 2' through port 1756 (this is your WAN or router port)
14 seconds left.
9 seconds left.
4 seconds left.

Test Result: Connection failure
Network Health: Failure
Recommended Action: Turn off firewall, disable firewall, or uninstall firewall, port forwarding, if none of that works reinstall your operation system or try to directly connect to the internet without a router. The only port you need to forward is UDP port 16000 on Voobly you do NOT need the direct play ports 2300-2400 and 47624.
Details: Connections to one or all of the servers failed

For help understanding this report or for more information go to http://www.voobly.com/pages/view/177#Network_Diagnostic_Tool.
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 kitt


Join Date: 13 January 2008
Posts:17680
Posted 23 January 2016 - 6:42 pm
hi
the app is not accurate atmm. go here and d/load this free app
[You must login to view link]
Network Utilities Bundle. then see if 16000udp is open.
have you previously set up your router/modem? check your private ip has not changed.
read through this, dhcp and step1.
http://www.voobly.com/pages/view/134


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