Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > I can not log in

I can not log in
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 MasterSilver


Join Date: 31 December 2015
Posts:5
Posted 27 September 2016 - 3:25 pm
I can´t log me in on my PC with the voobly client. The client says my Username or passwort is not correct, but it is, i tribble checkt.
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errorVo.png (file size: 11.01 KB)

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 +sunny@voobly

Voobly Team


Join Date: 17 January 2015
Posts:2412
Posted 27 September 2016 - 3:34 pm
Check the Caps Lock key to make sure you are not typing the password in the opposite case. That said, this does look like a password error. If you want your password to be reset, please create a thread here: http://www.voobly.com/forum/view/64929
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 MasterSilver


Join Date: 31 December 2015
Posts:5
Edited 27 September 2016 - 3:44 pm by MasterSilver
i write the passwort open in txt file an copy it, i get the same result.... my username is correct with MasterSilver. I can me log in here, so i have an account....
The only thing that cross my mind is, i have a german 'ö' in my password, so can this cause the problem
? Or miss i something?
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errorVo2.png (file size: 13.13 KB)

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 MasterSilver


Join Date: 31 December 2015
Posts:5
Posted 27 September 2016 - 4:41 pm
ok it was the 'ö' in the password. On the Websitte voobly is that no problem in the password, but on the client it is. It´s seems like the client has no utf-8.
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 +sunny@voobly

Voobly Team


Join Date: 17 January 2015
Posts:2412
Edited 27 September 2016 - 4:44 pm by +sunny@voobly
Yes that could very well be the problem. I would suggest changing your password since you are able to login to [You must login to view link]
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 MasterSilver


Join Date: 31 December 2015
Posts:5
Posted 27 September 2016 - 4:45 pm
it works now, i change the passwort over my account interface. Some filter in the creation for a new account can help against this.


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