Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > An Error About Age Of 2 Conq
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I tried to restart the router and pc. Please help me.
Picture 1 and 2:
<DirectX tool is on -- if you experience problems such as crashes it's recommended that you disable this tool in the "Game" menu.>
<Game was not rated - reason: ratings were turned off>
Please ensure that you are using a legitimate version of the game (that you purchased) and that this is not a pirated download.
Follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches
If you are using the HD version, please follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Once that is done, please make sure that your game room settings are exactly like this:
[You must login to view link]
You can verify this by hosting a game room in any lobby
Please ensure that you are using a legitimate version of the game (that you purchased) and that this is not a pirated download.
Follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches
If you are using the HD version, please follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Once that is done, please make sure that your game room settings are exactly like this:
[You must login to view link]
You can verify this by hosting a game room in any lobby
First of all thanks four your help.
I m playing with this way: "insert flahs disk and play" (All the files in flash)
And everthing is OK as you told like in Picture.
you probably need to install the game like this: http://www.voobly.com/forum/thread/238825