Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Screen is all white and I can not see anything anymore. help!!!
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If yes, are you able to run the game in Single Player mode from Voobly? (like this: [You must login to view link])
Please follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Does the game work fine on Steam?
Your game has to work fine on Steam before you step into Voobly. If you purchased the game from Steam, follow the guide I mentioned above to perform a clean installation of the game.
If your game is working fine on Steam and not on Voobly, then you probably have an issue with the patch installation.
Please run the game diagnostics and share the outcome with me. You will find this option in here:
[You must login to view link]