Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Computer abruptly freezes, hangs, crashes
1 User(s) are reading this topic (in the past 30 minutes)
0 members, 1 guests
0 members, 1 guests
What's popular right now:
Word Association (81 users)
AoKTS updates (63 users)
1.6 reward campaing (56 users)
CBA PathBlood 1.8.0 (55 users)
Photos of Voobly Players (25 users)
Public Beta - New Voobly Client ... (24 users)
New CBA Hero now supports HD / D... (24 users)
Most active threads in past week:
1.6 not working with me anymore... (9 posts)
Setting up port forwarding in ro... (9 posts)
Error al lanzar la partida (5 posts)
Even another player faced a prob... (4 posts)
i can't play in new player (3 posts)
1.6 EASY SYNC ERROR (3 posts)
Idle TC and quick classical vs E... (3 posts)
Try to play the game offline on voobly... If it freezes so you have a problem with your game if it doesn't so you have a problem with connection to online
Back to your topic and concern...
There seems to be a problem with your game installer. Where did you buy this game from? Assuming that you are using a legitimate copy of the game, try reinstalling the game again. If this is not a legit version, please consider buying one.
Once you have ruled out the above your future course of action must be to narrow down the issue by trying to play the game offline (in case you haven't yet). If the game works offline and not on Voobly (less likely to be the cause), then I would request that you upload your Voobly logs (can be found in your Voobly installation folder) to this post. The log files are clearly marked as Voobly.txt, Voobly (1).txt and so on. This will help us check for the actual cause (i.e. ofcourse assuming that your game works offline and crashes on Voobly).
If the problem persists in your offline games as well, then you must consider performing a clean install of the game. Please follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches
In case you got the HD version, follow this guide:
http://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
run the game completely off of voobly. if it doesnt run ok, uninstall the game, remove the folders from program files[86], reboot reinstall to C:program files[86]/microsoft games/