Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Why does my voobly crash without any reason?
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unstall voobly and then follow these steps to install again ...... https://support.voobly.com/plugins/servlet/mobile?contentId=360541#content/view/360541
after that from your lobby click on options》Network diagonistics
also check the Game diagonistics.
regards
but not right installtion causes your problem.
If this was a one off occurrence or if this issue does not recur quite often, you could ignore it for now. However, if this is a regular occurrence, you might want to check your connection or speak to your ISP.
There could be several reasons for you to lose connection to Voobly in the midst of your game. Below are some of the reasons and possible solutions to them:
1. Problem with your ISP (speak to your provider)
2. Faulty cables/ router/ modem (will need to check and replace the faulty hardware)
3. Spywares/ malware infection (Download malwarebytes and run a scan)
4. Security apps such as firewall/ antivirus blocking access to Voobly/ AOC (highly unlikely cause, but you could add them to the exception list)
In most cases, it has to be a problem with the ISP.