When I log into the voobly lobby this message in the title appears in a pop up box. Then after 30-second a downloading update is at 100% but it doesn't finalize. the loading symbol keeps spinning around with the option to cancel.

I have tried reinstalling Voobly in addition with disabling my anti-virus to no avail.
Any help would be welcomed.

Hi

https://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client

https://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches

I followed both steps above but the issue remains the same. My Voobly was fine up until my membership got activated yesterday.

It appears to have been a keyboard key alterer program I had installed that was causing the issue. I removed the keys I had remapped and all seems well.

Glad to hear that! If you experienced anymore issues feel free to make new thread