Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > my voobly crashes 1/3 times
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it usually just says right before the game is about to start "Age of Empires II has stopped working..."
http://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches
For HD, use the following link:
http://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Make sure you follow the guide as is. If the problem persists, update this thread with your game diagnostic results.