Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Unable to join : FP
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I have windows 10
64 bits
Antivirus Norton
MalwareByte
ARRIS modem
Check your computers IP address and make sure the forwarding is being done to the correct IP. DMZ is not a recommended solution and I would strongly advise against it.
Furthermore, check if upnp is active on your router/modem. If it is, make sure it's disabled.
P.S: Delete the second forwarding rule that you have active. UDP 16000 is the only port you will ever need to play on Voobly.
If the problem still persists, you may want to call your ISP and speak to them about it. Depending on your ISPs setup, they may be blocking the ports on their side.
Check your computers IP address and make sure the forwarding is being done to the correct IP. DMZ is not a recommended solution and I would strongly advise against it.
Furthermore, check if upnp is active on your router/modem. If it is, make sure it's disabled.
P.S: Delete the second forwarding rule that you have active. UDP 16000 is the only port you will ever need to play on Voobly.
If the problem still persists, you may want to call your ISP and speak to them about it. Depending on your ISPs setup, they may be blocking the ports on their side.
Hello! Thx for taking the time to help me, tried all that, i disable the upnp, the dmz, applied the port fowarding to the correct private IP, and also called my isp, still not working, connects with some players, and i'm still fp to others (Most of them). What else can i do?
Antivirus Norton
MalwareByte
do any of those have a firewall element? [you also have win defender]
the router firewall can stay at default, the pc firewall is the one needs to allow voobly/game.
you only need one firewall and only need one anti-virus.
i suggest you consider removing one of the AV's and if the other has a firewall element, disable win defender.
Antivirus Norton
MalwareByte
do any of those have a firewall element? [you also have win defender]
the router firewall can stay at default, the pc firewall is the one needs to allow voobly/game.
you only need one firewall and only need one anti-virus.
i suggest you consider removing one of the AV's and if the other has a firewall element, disable win defender.
How can i disable Windows Defender? Given the fact that when i open Windows Defender it says "This configuration belongs to Norton Antivirus, Norton is administrating this configuration"
If u know spanish here is the pic.
Also, in the third picture, it's the reason of why i'm using Malware and Norton.
If u know spanish here is the pic.
Also, in the third picture, it's the reason of why i'm using Malware and Norton.
I just noticed that Window's Defender Firewall says "Disabled, other AV's is providing a firewall", and MalwareBytes Doesn't have a firewall, just Norton, i think Norton it's the problem, despite the fact i made all the exceptions, im desesperate now
as a test, you could uninstall norton. then reboot the pc and see. make sure you have the free version of malwarebytes.