Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Voobly Cliente keeps disconnecting (Code: 10000001) or closing
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I want to know if someone can help me. My Voobly Cliente keeps disconnecting (Code: 10000001) or closing every 10, 15, 20 minutes while I'm playing or not.
I run the Network Diagnostics, uninstalled Voobly, Aoe2HD, reinstalled everthing again and the problem continues.
Can someone help me?
Thanks in advance.
I want to know if someone can help me. My Voobly Cliente keeps disconnecting (Code: 10000001) or closing every 10, 15, 20 minutes while I'm playing or not.
I run the Network Diagnostics, uninstalled Voobly, Aoe2HD, reinstalled everthing again and the problem continues.
Can someone help me?
Thanks in advance.
Voobly and AoE2HD are allowed to run through Windows Firewall too.
top of a lobby, options, do the network/game diagnostics and show here.
have you forwarded any ports? has anything changed on the pc etc? new isp. router etc?
Kitt, I updated my win 10 with the 30th april update. Now, I removed this update and apparently the issue is gonne. Do you know if it is related?
[Edit]
Hi, Kitt.
I'm trying to forward the 16000 port, but I don't know if I did it right so I deleted the forwarded config I did it in my modem config. I didn't change ISP or modem and it is a mitrastar gpt-2541gnac-n1 (fiber connection). I've tried both wifi or cable.
"Starting networking diagnostics...
Your local network port (UDP) is 16000. All game traffic is routed through this port. This can be changed in "Settings" -> "NAT Traversal".
Attempting to connect to 3 test servers. This will take around a minute to complete...
Received data from 'server 3' through port 16000 (this is your WAN or router port)
Received data from 'server 2' through port 16000 (this is your WAN or router port)
Received data from 'server 1' through port 16000 (this is your WAN or router port)
14 seconds left.
9 seconds left.
4 seconds left.
Test Result: All Pass
Network Health: All tests passed
Recommended Action: None
Details: All tests passed.
For help understanding this report or for more information go to http://www.voobly.com/pages/view/177#Network_Diagnostic_Tool."
sorry no idea on that. your networking looks ok now are you playing etc ok? see if you can find a tutorial on portforwarding for that router to check.
Yes, it is. I will contact my ISP because I can't find. Thank you for answer me.
np