Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > hello
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Network Connection Error [Code: 10000005]. Connection errors are typically caused by a temporary server outage, a firewall, or a problem with your internet connection. If it's been a long time since you've connected to Voobly it's recommended that you redownload the client from the website.
have uninstalled and reinstalled and tried to launch as admin did not work..
Please make sure Voobly is allowed through Firewall or any other antimalware. Also make sure to open your ports to 16000 UDP.
Please try the above before doing the below.
If none of that works try the recommended action at the end:
http://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client
Cheers, TroySupport