Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Can't connect, tried everything and live help
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Starting networking diagnostics...
Your local network port (UDP) is 16000. All game traffic is routed through this port. This can be changed in "Settings" -> "NAT Traversal".
Attempting to connect to 3 test servers. This will take around a minute to complete...
Received data from 'server 3' through port 16000 (this is your WAN or router port)
14 seconds left.
9 seconds left.
4 seconds left.
Test Result: Connection failure
Network Health: Failure
it looks as if you are ok now?
if not:
check your anti-virus does not have a firewall. although defender is off, it does say block apps/networks.
ok
whats the make and model number of your modem? same for the router? is this a new set up your using?
so to be clear, your home set up only has one box, the TP link? so when you have a problem, its when using wi-fi to the TP link? when you hard wire to the TP link it works ok?
so you have a box infront of your TP link? whats its make/model number?
Make: TP-Link
Model CR-700
looks as if we are going round in circles.
are you saying you have two tp links connected together?
hmm ok but that leaves you very vulnerable.
reset it to ppoa and try the forwarding like this but only port 16000udp: [You must login to view link]
check the port is open and try.
2) I've posted a screenshot that I've opened the port
3) I've posted a screenshot with [You must login to view link]'s software that port 16000 is open
Live help has run me through a double check.
try these: [You must login to view link]
as it does work ok with a direct connection but not as a router, either a setting is screwed or the router is.
is windows the only pc firewall you have? do you have any anti-virus? is the routre/modem firmware up to date?
do you have another router/modem you can try?