Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > FP but diagnostics says all pass
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I am having trouble with FP but my network diagnostics says all pass, UDP 16000.
Please see diagnostic test results attached - I am danos0
do you have port 16000 enabled in your modem? you need to enable them, if you do not know how to do it you can check this: https: //www.voobly.com/pages/view/138
If you need more help you can visit our live technical support here: https://www.voobly.com/games/lobby/77
that is not the diagnostic and it should show 6 x 16000 . go to options at the top of the lobby and do the diagnostic from there and show here.
ok
a few basics first:
make sure your game and voobly is allowed through your pc firewall and anti-virus app. make sure there's only one active pc firewall.
have you forwarded port 16000udp on your router modem? [whats the make/model number?]
have you just changed isp or your router? do you know if you are on a shared imternet ip from the plan you have with your isp?