Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > out of sync error
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i dont know whats the problem, why this happening today only, i m playing on voobly since 4 years, but never had a problem like this, kindly tell me how to fix it
For that, go to your lobby. Above-left, click on Options->Game Diagnostics.
Click begin scan.
Screenshot it and upload it here : [You must login to view link]
If it still does not fix the problem, you may want to get rid of all your visual and data mods on Voobly and start off with a fresh Voobly install.
Please follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches
Please follow the steps mentioned here to perform a clean installation of the Voobly client
http://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client