Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Nothing works!! AoE2 Crashes & Voobly doesn't update
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I have been trying to follow this guide:
https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
but the game still crashes when I start a game.
I have reinstalled the game 4 times, but nothing seems to work.
There might be one explanation however. I haven't followed part 14 of the guide, because I wan't to install AoE2 to my outer hard drive.
So now I just need to install the game to the main drive and, everything will be okay right?
NO.
I can't do anything anymore. Another glitch has appeared from nowhere, and it's way worse.
When I go to the lobby with Voobly it starts to download some update, but then I see this error message:
Then the download goes to 100%, but it never ends.
Then something even weirder happens and I get TWO update windows at the same time for some reason, but the update never ends!!
I tried to reinstall Voobly, but it still can't download the update and weird glitches happen.
Will this nightmare never end?
Can I just play the game without everything breaking apart?
Luckily this is not the only computer that I can use, so I could try it with another one...
[You must login to view link]
And could you please post the result of the game diagnostics result? Thank you.
There might be one explanation however. I haven't followed part 14 of the guide, because I wan't to install AoE2 to my outer hard drive.
https://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client
https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
https://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client
Like I deleted the software and deleted all files that it left behind, then I installed Voobly again and now it says that my game directory is home - documents.
I'm not even trolling you or anything, something has to be broken
https://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client
https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
I enabled the User Account Control
I disabled my antivirus
I uninstalled everything, and I made a clean install by following the guide
I made sure that the game is in right directory in my C drive
I made sure that the game directory of Voobly is correct
I followed the guide closely to install the patch and everything
I managed to update Voobly and Age of Empires 2
But it still crashes when I start a game, giving me a "Age of Empires II Expansion stopped working"
error message.
Here is my game diagnostics result:
[You must login to view link]
https://www.voobly.com/files/view/31695090/db4efrmhsw88gf2wefkakbmj9nqvfr7r/VGR8.png
It works when I launch the game in small window mode.
However now there is one final problem.
I can only make the game resolution/window size bigger when the game has already begun