Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Game missing... skin? pic attached
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if you have the steam version follow this tutorial for a good install: https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
you need to make sure your pc firewall allows voobly and the game through.
Please follow correctly the guide of the clean installation. IF you have an existing game installation, you'll need to correctly clean it.
https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Make sure you follow all steps.
Then try to use those recommended settings in your room
https://www.voobly.com/files/view/31695090/db4efrmhsw88gf2wefkakbmj9nqvfr7r/VGR8.png