i can run the game no problem in single and on voobly with anti-cheat off, but with anti-cheat on it doesnt lunch..I have re-installed the game several times and installed the patches manually and auto with voobly but it is the same...any suggestions??

hi
do you have a 32 bit or 64 bit operating system?
the game runs ok completely off of voobly?

32bit, and now that you mentioned, if I install the patches i can open it and view menus and all but it doesnt lunch the game(with or without voobly) and without the patches it functions perfectly

Hi.

You'll need to do a game diagnostics.
For that, go to your lobby. Above-left, click on Options->Game Diagnostics.
Click begin scan.
Screenshot it and upload it here : [You must login to view link]
Don't forget to submit the link of the screenshot.

[You must login to view link]

Okay. Do you have the CD of the installation ?

If you do, please proceed as following :

To do a clean installation of Age of Empires II, here is the link :
https://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches

Follow exactly all the steps.

i did that already( and did it again now) but i still have the problem..
I keep getting this error [You must login to view link] and the diagnostics tool doesn´t find anything wrong..like I said if i dont install any patch I can play no problem, but as soon as I open voobly and autoinstall all the patches I cant launch the game with nat and anticheat enable and when I disable it I can lunch the game but not the match(not even when off voobly)

Hi there,

It seems your security application (antivirus, firewall, antimalware etc) may be deleting the anticheat dll file from Voobly which is perhaps preventing the game from starting when AC is enabled in your game room.

I would suggest the following:

1. Disable all security apps completely and then reinstall Voobly and start Voobly as an administrator. If UAC is disabled on your computer, you might want to turn that on as well.

2. If the above does not work, uninstall your security apps and then reinstall Voobly again.

If you are still out of luck, look for the following files in your Voobly directory (after you see the failure to start the game error). Make sure they are still there.
anticheat1.dll
anticheat2.dll

thanks you that worked!! problem solved

I'm glad it's solved. Please feel free to post in the forum if you have any other issue/questions.

[Thread closed]