Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > connection problems?
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" <Error querying your router's public (aka WAN) port with local UDP port 16000 -- you most likely won't get a direct connection. It is recommended you run the Network Diagnostic Tool.> "
why??! btw i never had problems with my connection before even tho it says my udp 16000 is not forwarded.
from options at the top of a lobby, do the network and game diagnostics and show here.
anything changed recently? new isp, new modem/router etc?
Starting networking diagnostics...
Your local network port (UDP) is 16000. All game traffic is routed through this port. This can be changed in "Settings" -> "NAT Traversal".
Attempting to connect to 3 test servers. This will take around a minute to complete...
Received data from 'server 3' through port 16000 (this is your WAN or router port)
Received data from 'server 2' through port 16000 (this is your WAN or router port)
Received data from 'server 1' through port 16000 (this is your WAN or router port)
14 seconds left.
9 seconds left.
4 seconds left.
Test Result: All Pass
Network Health: All tests passed
Recommended Action: None
Details: All tests passed.
but when im in a room it says i should porforward.
ok
were is the game diagnostic?
whats the make/model number of the router and modem? whats running while you play at voobly? whats your pc firewall and anti-virus?