Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > the setup files are corrupted. please obtain a new copy of the program

the setup files are corrupted. please obtain a new copy of the program
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 h4rIm


Join Date: 17 May 2019
Posts:5
Posted 19 May 2019 - 3:43 pm
Hi could somebody give me some advice? the setup files are corrupted. please obtain a new copy of the program
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 finally_free_


Join Date: 25 February 2019
Posts:767
Posted 19 May 2019 - 4:17 pm
Hey mate, you mean voobly or the game? Can you also upload a screenshot please?
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 h4rIm


Join Date: 17 May 2019
Posts:5
Posted 19 May 2019 - 4:41 pm
I mean voobly, it was an update and then this inscription. I give pictures 1 and 2
Attachments:
chyba 2.png (file size: 129.56 KB)
chyba.png (file size: 3.04 KB)

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 finally_free_


Join Date: 25 February 2019
Posts:767
Posted 19 May 2019 - 4:58 pm
Try to download and install from here: [You must login to view link]
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 h4rIm


Join Date: 17 May 2019
Posts:5
Posted 19 May 2019 - 5:06 pm
I have downloaded ... i tried reinstallation.
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 hassan


Join Date: 14 July 2007
Posts:828
Posted 19 May 2019 - 5:18 pm
Hi.

Please perform this :
https://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client

If you have a firewall, please configure it like this :

https://support.voobly.com/display/vkb/KB1035+How+to+configure+Windows+Firewall+to+play+on+Voobly
Make sure to follow all steps.

Then if you have any antivirus, please try to add an exclusion/exception to the Voobly folder.

After all of this, try opening Voobly and test.



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 h4rIm


Join Date: 17 May 2019
Posts:5
Posted 19 May 2019 - 5:44 pm
Thank you very much for defending me firewall :(
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 hassan


Join Date: 14 July 2007
Posts:828
Posted 19 May 2019 - 6:00 pm
h4rIm wrote:
Thank you very much for defending me firewall :(

So it was the firewall ? Is your issue resolved ?
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 h4rIm


Join Date: 17 May 2019
Posts:5
Posted 19 May 2019 - 7:37 pm
yes thx :*
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 hassan


Join Date: 14 July 2007
Posts:828
Posted 20 May 2019 - 10:22 am
I'm glad it is solved. Don't hesitate to post in the forum if you need any help or have questions. :)

[Thread closed]


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