Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Can't access new players lobby
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I am currently not authorised to access the New Players Lobby even though I'm only rank 1102.
Please can you help.
Kind Regards
Issa Areef
Your account is more than 6 years old, so you're not a new player anymore...
I guess that's the reason...
You can also read this:
https://www.voobly.com/forum/thread/269641
Maybe you find another reason there...