Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > error - code 10000001
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Need help to fix it!!!!
NAT configuration
1. Login to your router.
2. Navigate to your routers port forwarding section, also frequently called virtual server.
3. Type 16000 and use protocol UDP.
4. Double check your Ipv4-adress and make sure it's right
5. Test your ports, either by port checker/network diagnostics or by joining game rooms
Make an exception for Voobly in your antivirus software and firewall settings
1. Locate: System and Security -> Windows Defender Firewall > Allowed Applications
2. Find Voobly and tick the boxes for public and private
3. Save by pressing OK.
Have a nice day!
Regards,
Eric
The problem remains.
Look it:
Starting networking diagnostics...
Your local network port (UDP) is 16000. All game traffic is routed through this port. This can be changed in "Settings" -> "NAT Traversal".
Attempting to connect to 3 test servers. This will take around a minute to complete...
Received data from 'server 2' through port 16000 (this is your WAN or router port)
Received data from 'server 3' through port 16000 (this is your WAN or router port)
Received data from 'server 1' through port 16000 (this is your WAN or router port)
14 seconds left.
9 seconds left.
4 seconds left.
Test Result: All Pass
Network Health: All tests passed
Recommended Action: None
Details: All tests passed.
I requested technical assistance from the provider.
The technician changed the modem / router and the issue was resolved.
Thank you very much.