i have problems when i try launch the game

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i have problems when i try launch the game
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RiversPlate

Join Date:	4 July 2012
Posts:	266

Posted 4 February 2020 - 5:39 pm

some times, when game launch.. game start and AOE get open... but some times i have to resume lobby at launch and join again.. for make aoe start..

why this happen and how i solve it?

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125130550

Join Date:	8 September 2018
Posts:	54

Posted 5 February 2020 - 2:27 pm

Hi and welcome to the Technical Support, From reading i assume your game doesn't launch some of the times correct? You basically wait for the game to launch and it wont? In that case there could be multiple reasons. We can try to solve the simplest one by making sure your anti-virus isn't impacting the age2_x1.exe.

Please watch this video and repeat step by step.
https://www.youtube.com/watch?v=yhqmZO7YyD0

Once you are done with this, also check your own anti-virus and make sure it is not impacting it either. Once done, report back if this helped.

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