Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Game crashing randomly

Game crashing randomly
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 [TheSheep]Auba_


Join Date: 28 February 2021
Posts:1
Posted 9 August 2021 - 6:51 pm
Hi, my game just crashes randomly. Happened 3x till now
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 +Altair_Ibn


Join Date: 26 July 2015
Posts:409
Posted 10 August 2021 - 2:03 am
Check that your antivirus and firewall have Voobly in their list of excepted programs.

If this step no longer works for you, you should call your internet provider to see what is happening. Remember to have your IPv4 handy before calling.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39291
Posted 10 August 2021 - 1:48 pm
[TheSheep]Auba_ wrote:
Hi, my game just crashes randomly. Happened 3x till now
Are you getting any error messages?
Does Voobly crash as well, or does the lobby window close?
Has it been working in the past, or are those crashing issues a new problem you are experiencing lately?
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 ['IND]Kenjinato


Join Date: 23 February 2021
Posts:7
Posted 11 August 2021 - 8:11 pm
I'm experiencing the same myself. For me the lobby either disconnects or voobly closes completely which disconnects me during a game.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39291
Posted 11 August 2021 - 8:19 pm
['IND]Kenjinato wrote:
I'm experiencing the same myself. For me the lobby either disconnects or voobly closes completely which disconnects me during a game.
That's a problem with your internet connection. Your IP either keeps changing or you have an issue with your network devices, such as your WiFi or your switch / network cables.


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