Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Issue with game - downloading update (unknown)
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I am having issues getting the game to work. I have all my files in the correct folder, the latest patch downloaded and run voobly as an administrator.
When I click of on Age of Mythology lobby I immediately am told "Lost connection to server" and then when I click reconnect I get a "Downloading Update (Unknown)" message that gets stuck and doesn't finish the update.
Does anyone have any insight into what could be the problem?
Thank you
https://www.voobly.com/updates/voobly-gamedata-aomt-v1.1.1.12.exe
"Click Cancel and confirm the message, that you want to download the update through your web browser."
With respect to this, should I see a message prompting me to confirm? I do not see that. It gets stuck downloading update and when I cancel out I either get no follow up message or another connecting message. i.e. Lost connection to the server. Reconnecting in x seconds.
If I reconnect I go back to "Downloading Update (Unknown)". If I cancel that, I go back to Lost Connection. If I hit cancel a few times then it goes away and no message follows.
Then follow all steps in this self-help article:
[You must login to view link]
Please try entering a non-AOT lobby.