Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > I can't log in and open the game
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freeze login and show error
error : firma con problemas:
Nombre del evento de problema: BEX
Nombre de la aplicación: voobly.exe
Versión de la aplicación: 0.1.1.1262
Marca de tiempo de la aplicación: 65639d97
Nombre del módulo con errores: messenger.dll
Versión del módulo con errores: 0.0.0.0
Marca de tiempo del módulo con errores: 65639d43
Desplazamiento de excepción: 000c8a20
Código de excepción: c0000409
Datos de excepción: 00000000
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 2058
Información adicional 1: 598c
Información adicional 2: 598cb76ee9b7ccc126c9cba16fd26755
Información adicional 3: ff12
Información adicional 4: ff12a8ba8021f4468ad87683d751ad04
Execute the following commands:
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /checkhealth
dism /online /cleanup-image /restorehealth
sfc /scannow
Then reboot. You may have to re-install Voobly Client again.
freeze and error
Firma con problemas:
Nombre del evento de problema: BEX
Nombre de la aplicación: voobly.exe
Versión de la aplicación: 0.1.1.1262
Marca de tiempo de la aplicación: 65639d97
Nombre del módulo con errores: messenger.dll
Versión del módulo con errores: 0.0.0.0
Marca de tiempo del módulo con errores: 65639d43
Desplazamiento de excepción: 000c8a20
Código de excepción: c0000409
Datos de excepción: 00000000
Versión del sistema operativo: 6.1.7601.2.1.0.256.1
Id. de configuración regional: 2058
Información adicional 1: 8d71
Información adicional 2: 8d71f597a8cca6e40ec5828f8bbea0d2
Información adicional 3: 147c
Información adicional 4: 147c229483a538ae7be47906c2895b86
dism /online /cleanup-image /scanhealth <--- ok
dism /online /cleanup-image /checkhealth <-- comand does not exist
dism /online /cleanup-image /restorehealth <-- comand does not exist
sfc /scannow <---- ok
I already deleted the game and voobly. I don't have anything.
download, install voobly and it still freezes when starting
txt ---->
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.18741
2024-02-17 17:29
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Spanish~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-Spanish~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-Spanish~31bf3856ad364e35~~~11.2.9412.0.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-Spanish~31bf3856ad364e35~neutral~~11.2.9412.0.mum does not match the actual file name
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 490
Found 4 errors
CBS MUM Corrupt Total count: 4
Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Spanish~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Spanish~31bf3856ad364e35~~~11.2.9412.0.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-Spanish~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~11.2.9412.0.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-Spanish~31bf3856ad364e35~~~11.2.9412.0.cat