Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > I cannot pass the network diagnostics test!

I cannot pass the network diagnostics test!
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39291
Posted 19 April 2025 - 2:45 pm
Could you please call your ISP and ask them, whether they are blocking any DNAT (port forwarded) traffic?
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 Anmuydarp


Join Date: 8 April 2025
Posts:68
Posted 22 April 2025 - 1:36 pm
I have been calling to the ISP and talking to them past 2 days. They are unsure whether it is possible to port forward on the new fiber technology, they reminded me it was possible only when there was a cast cable, what should I say them to do, they are saying the port must be enabled from backend it is disabled by default.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39291
Posted 22 April 2025 - 2:36 pm
Please ask them to enable a single UDP port e. g. 27000 UDP or 28000 UDP or 29000 UDP. Then we can try again.
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 Anmuydarp


Join Date: 8 April 2025
Posts:68
Posted 4 May 2025 - 4:06 am
I have changed IP from dynamic IP to static IP now it is working, will it be any problem with static IP?
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39291
Posted 4 May 2025 - 2:09 pm
I have a static ip address as well and never had any problems. :)


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