Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Voobly freezes in Game diagnostics tool.
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Please follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches
or for HD version
http://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Brdgs Jim
Did the AOE HD solution
But before that, follow the clean install guide.
Note: Next time you get that update popup, just wait for a while (even if it appears to have crashed).
I'v been patient with the crash but its just get stuck. I followed the installation and the guide also says that you should give voobly the installation path when asked for it but i cant do that as it gets stuck. Ill try to find this txt
It appears your security application/ applications may be preventing the patch download.
Here are a few suggestions:
1. If you have not yet installed the hd patch, do so before you join Voobly. You can download it [You must login to view link]
2. After installing the HD patch, make sure you start Voobly as an administrator.
3. Add Voobly and AOC to your firewall and antivirus exception list. Here are the steps to configure Windows Firewall to play on Voobly:
http://support.voobly.com/display/vkb/KB1035+How+to+configure+Windows+Firewall+to+play+on+Voobly
If you are using anything other than windows firewall, you will need to add an exception within the app for Voobly and AOC.
It still freezes.. I think we hit a dead end sadly and i think it's just my computer that cant handle it somehow. I can play abit on steam so its ok but sux anyway.
Do you think its something fixable still?
Brgds Jim
Well anyway, first try update lobby gamedata patch and other game mods by manually:
TCP 16000port rule and you all set fine.Thirdly, perform a system disk check and scan your computer to find the any bad hard drive sector errors were found:
Last and final resort, perform a system [You must login to view link] - To determine whether any background programs are interfering with Voobly client or not.
I hope this will help, let's see.