Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Error code 1000005
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Hopefully you can help me with this.
This happens occasionally, but it is not seldom.
Problems:
- unable to sign into voobly. Shown the following error: Network Connection Error [Code: 10000005]. Connection errors are typically caused by a temporary server outage, a firewall, or a problem with your internet connection. If it's been a long time since you've connected to Voobly it's recommended that you redownload the client from the website.
- Sometimes it is Code 10000001 which has the same error message
- Whilst in game, sometimes I am 'Unable to join game" after the host start the game
Solutions tried:
- Have talked with the technical lobby, and the following have been followed:
1. disable uPnP in router
2. disable uPnP in voobly settings
[You must login to view link]
3. Port forward
[You must login to view link]
4. firewall
[You must login to view link]
The above still doesn't work. I have tried to disable windows defender as well. No other antivirus is within the PC.
Help?
So if this happens sporadically, I would suggest you keep trying or try connecting again after a while. On the contrary if this happens a lot (like several times a day), then you should consider talking to your ISP about it.
The mealy steps you take on your premises are all futile if the problem lies elsewhere. This could very well be a DNS issue with your ISP (especially if this problem started recently).
Also make sure you have opened your NAT port on your router. (You did not attach the correct screenshot for it, but I will presume you have your ports open). If not, make sure you have it open on your router/modem. You can run the Voobly network diagnostics to check for your port status.
FYI: [You must login to view link]
Lastly, you can also rule out a lot of possibilities by trying to connect to another network (if possible). This could be a different wifi network or a 3g/4g connection. If none of that is available, you could also connect using your mobile internet. Granted this is not ideal for game play (at all), but you will atleast be sure where the problem lies (that is ofcourse if you are loosing connection several times a day)
To wrap it up, IMO, you should probably not be worried about it since you mentioned its seldom. Just try reconnecting a few times and you would be fine. But if it is driving you nuts, then check if your connection is stable (both in terms of speed and packet drops).
etwork Connection Error [Code: 10000005]. Connection errors are typically caused by a temporary server outage, a firewall, or a problem with your internet connection. If it's been a long time since you've connected to Voobly it's recommended that you redownload the client from the website.
firewall turned offf
NAT set to 27000
please help
also i am on local LAN network which requires authentication
Also make sure you add Voobly to your firewalls exception list. Adding the game you play to this list might also be a good idea.
Here are the steps to configure Windows Firewall to play on Voobly:
http://support.voobly.com/display/vkb/KB1035+How+to+configure+Windows+Firewall+to+play+on+Voobly
If you are using a custom firewall and/ or antivirus, you may need to add the exceptions in them.
I will say this again, if you are not able to login in a few attempts, try again after a while. In most cases it most certainly will work.