Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > out of sync at 4v4 games
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1. What game are you playing?
2. Have you purchased the game from a legitimate source? In other words do you own a legal copy of the game?
3. Have you tried reinstalling the game?
OOS errors usually occur in multiplayer games when a player attempts to use a different game data file or tries to use an external program to alter in game stats.
http://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches
If you are using the HD version, please follow the steps mentioned here to perform a clean installation of the game:
http://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch