Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Compatibility Patch Chaos
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that patch is not needed unless you have the steam version of the game.
install the game as per this from the cd's:
1) The game installed similar to this for XP/ Vista/ Win7/Win10.32 bit:
C:Program files/Microsoft Games/Age Of Empires11/
The game installed similar to this for Vista/ W7/ W8/ Win10. 64 bit.
C:Program files[86]/Microsoft Games/Age Of Empires11/
install the game as admin, in compatibility mode for xpsp3.
if you have the steam version follow this tutorial for a good install: https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
you need to make sure your pc firewall allows voobly and the game through.
confirm you have the steam hd version.
do you have the cd's?
if you can get in to a lobby, from options at the top of screen, do the game diagnostic and show here in full.