Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > connection error
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explain exactly what you did and what you have done to fix it.
if you have the steam version follow this turorial for a good install: https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
you need to make sure your pc firewall allows voobly and the game through.