Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Network problems

Network problems
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39323
Posted 2 September 2023 - 1:54 pm
Could you please check in your router configuration, which ip addresses have been assigned to your WAN port?
Code:
IP Address 2806:***:7001:***:49aa:***:205b:*** Today, 6:53 am IP Address 187.***.***.2 Today, 5:19 am

It could also be related to the IPv6 address.
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 CaCha


Join Date: 6 April 2008
Posts:1138
Posted 7 September 2023 - 12:05 am
this is usefull?
Attachments:
voobly7.png (file size: 54.59 KB)

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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39323
Posted 7 September 2023 - 10:36 am
Okay, that explains it. IPv6 only connection. Everything is configured properly, but it doesn't work because DPlay expects an IPv4 address and is unable to handle IPv6 addresses. Please call your ISP and ask them to assign you an IPv4 address.
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 CaCha


Join Date: 6 April 2008
Posts:1138
Posted 7 September 2023 - 10:36 pm
I alrady call them, they said they can not assign me an ipv4 beacuse that assing my pc , i asj}k for a static ip and they say they dont have taht serivice any onther idea
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39323
Posted 8 September 2023 - 8:40 am
Then you have no other choice than using a VPN services that assigns an IPv4 address or you consider switching to another ISP that supports IPv4 addresses.
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 CaCha


Join Date: 6 April 2008
Posts:1138
Posted 8 September 2023 - 11:13 pm
ty do you recom4ed any vpn service?
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39323
Posted 9 September 2023 - 11:32 am
Honestly? I'd consider a different ISP rather than using any VPN service. They are a privacy nightmare and making tons of money with additional advertisements and worse...
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 CaCha


Join Date: 6 April 2008
Posts:1138
Posted 9 September 2023 - 10:08 pm
Ok i will ty
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39323
Posted 11 September 2023 - 10:30 am
You are welcome. This can be a pain the arse, I also had to switch my internet contracts to a different ISP years ago, as they were no longer providing any IPv4 ip addresses.
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 CaCha


Join Date: 6 April 2008
Posts:1138
Posted 13 September 2023 - 9:04 pm
FYI i change isp now all ok I apreciate all ur time and help ty
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39323
Posted 14 September 2023 - 10:28 am
You are welcome. :)


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