Banned ip or just ISP issue?

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Banned ip or just ISP issue?
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Night_Sirk

Join Date:	2 May 2018
Posts:	4

Edited 5 June 2019 - 8:36 am by +chris@voobly

Hi, I have a quite confusing problem with Voobly.. The connection is not working from my home landline internet connection, not even connecting to voobly.com website. Tried with several devices / browsers / reset the router. All other websites work fine in all scenarios.

But when I move to another Internet connection, such as mobile hotspot, also voobly.com works like a charm. Could my IP be banned by Voobly or is it likely a ISP issue?
(I am writing this using the internet connection from my phone)

Please let me know if you need additional information.

Br,
Night_Sirk

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james@voobly

Voobly Team

Join Date:	29 November 2011
Posts:	2953

Posted 4 June 2019 - 10:29 pm

You're not banned.
Moved to tech support.

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+chris@voobly

Voobly Team

Join Date:	3 October 2007
Posts:	39291

Posted 5 June 2019 - 8:37 am

Can you please give us the output of: Start > Type "cmd" > Click "Command Prompt" > type "tracert www.voobly.com" and hit Enter.

Repeat the steps above with client.voobly.com. Now take a screenshot of both and upload here. Thank you.

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Night_Sirk

Join Date:	2 May 2018
Posts:	4

Posted 5 June 2019 - 7:36 pm

Screenshots attached.

Please let me know if you need additional information.

Attachments:

Capture client.voobly.jpg (file size: 82.86 KB)

Capture www.voobly.jpg (file size: 73.45 KB)

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Rochardo

Join Date:	8 June 2019
Posts:	1

Posted 8 June 2019 - 11:25 am

I was banned by a third party program that is xmouse, but I did not know it was forbidden to use it and now I have to wait 3 days to play, seriously it seems an exaggeration. simply deny the access to play because not all games is forbidden this type of programs and to uninstall and install it every time I find it stupid

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Night_Sirk

Join Date:	2 May 2018
Posts:	4

Posted 10 June 2019 - 5:42 pm

Rochardo, I don't think your situation is relevant to the issue I am facing.
Apparently I am not banned, but there are some other connection issues.

Still waiting for reply. Looking forward to playing!

Br,
Night_Sirk

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+chris@voobly

Voobly Team

Join Date:	3 October 2007
Posts:	39291

Posted 10 June 2019 - 6:48 pm

Night_Sirk wrote:

Screenshots attached.

Please let me know if you need additional information.

Which of the web sites below are working?
http://support.voobly.com
http://vtech.voobly.com
http://www.voobly.com

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[SOEE]Chessophilus

Join Date:	24 October 2012
Posts:	3

Posted 10 June 2019 - 7:10 pm

I have the exact same issue, forced to use a VPN to access voobly with my computer

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+chris@voobly

Voobly Team

Join Date:	3 October 2007
Posts:	39291

Posted 10 June 2019 - 7:15 pm

[SOEE]Chessophilus wrote:

I have the exact same issue, forced to use a VPN to access voobly with my computer

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[SOEE]Chessophilus

Join Date:	24 October 2012
Posts:	3

Posted 10 June 2019 - 7:46 pm

[You must login to view link]
[You must login to view link]
Here you go, idk how to attach files here

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Night_Sirk

Join Date:	2 May 2018
Posts:	4

Posted 18 June 2019 - 5:21 pm

I'm not sure what has happened but now the sites listed below are working just fine!

http://support.voobly.com
http://vtech.voobly.com
http://www.voobly.com

The last one definitely did not work earlier, but now it seems fixed (?).
Not sure if you did anything, but a thanks I guess is in order!

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